Utah (UT) · Open house rules

Open house rules for Utah agents

What Utah asks of an agent at the door: disclosing your agency relationships in writing before a binding purchase agreement is executed, the licensee exemption in the state solicitation act and the limit left on it, when a written buyer agency agreement is required, and how to destroy a list.

Last reviewed September 1, 2026Every claim links to a primary source

This is not legal advice

We are software people, not lawyers. This page is a plain reading of public Utah sources, gathered so you can go read them yourself. Rules change, and how any rule applies to your situation is a question for your broker, your association, or an attorney licensed in Utah.

Say who you represent, then put it in writing

At a Utah open house you are usually there for the seller, and many of the people walking through are not represented by anyone. Utah's affirmative-duty rule for licensees requires you to disclose your agency relationships in writing before a binding purchase agreement is executed. Treat that as the outside deadline rather than the target. Say plainly at the door that you work for the seller, and have the written agency disclosure signed well before anyone starts drafting an offer.

Utah Admin. Code R162-2f-401a(6) requires licensees to disclose, in writing, their agency relationships before executing a binding purchase agreement.
Utah Division of Real Estate, 2nd Quarter 2024 Real Estate Newsletter (quoting Utah Admin. Code R162-2f-401a(6)) (opens the source in a new tab)

Checked at the source on September 1, 2026

Stop calling the moment someone tells you to

Utah's Telephone and Facsimile Solicitation Act carries an exemption at Section 13-25a-111: its solicitation-conduct section (13-25a-103) and its do-not-call section (13-25a-108) do not apply to a person who holds and acts within the scope of a license issued by the Division of Real Estate. So the 9 p.m. to 8 a.m., Sunday and legal-holiday calling windows in 13-25a-103, and the do-not-call registry rule in 13-25a-108, are not what governs your open house follow-up. Section 13-25a-107.2 is not on that exemption list, and it binds you: once a visitor tells you, in writing or out loud, that they do not want your calls, you stop. Log that request against the lead the day it happens, and remember federal telemarketing law still applies on top of all of this.

A telephone solicitor may not make or cause to be made a telephone solicitation to a person who has informed the telephone solicitor, either in writing or orally, that the person does not wish to receive a telephone call from the telephone solicitor.
Utah Code Title 13, Chapter 25a, Telephone and Facsimile Solicitation Act, Sec. 13-25a-107.2 (le.utah.gov) (opens the source in a new tab)

Checked at the source on September 1, 2026

A written buyer agreement, once you represent them

Utah required written buyer agency agreements long before the NAR settlement, and the Division of Real Estate published that clarification in 2024 to settle the confusion. The trigger in the rule is representation: if you represent a buyer, you must execute a written buyer agency agreement with them. The Division adds that at a minimum the agreement must be executed before drafting the purchase agreement, and encourages getting it earlier. So the moment an open house visitor stops being a walk-in and starts being someone you are acting for, get the agreement signed rather than waiting for offer night.

Utah Admin. Code R162-2f-401a(2) requires licensees to execute a written buyer agency agreement when representing a buyer.
Utah Division of Real Estate, 2nd Quarter 2024 Real Estate Newsletter (quoting Utah Admin. Code R162-2f-401a(2)) (opens the source in a new tab)

Checked at the source on September 1, 2026

Guard the list, and destroy what you do not keep

Utah's Protection of Personal Information Act puts two duties on any business holding personal information: keep reasonable procedures that prevent unlawful use or disclosure of it, and destroy records you are not keeping, by shredding, erasing, or otherwise making the data indecipherable. Read the chapter's own definition before assuming it misses you. Section 13-44-102 defines personal information as a name combined with a Social Security number, a financial account or card number, or a driver license or state identification card number, so a plain name, phone and email list sits outside the statute while anything more sensitive pulls you straight into it. Either way the practical answer is the same: keep the sign-in list in your account instead of on a shared clipboard or an unlocked screen at the door, and get rid of what you no longer need.

Any person who conducts business in the state and maintains personal information shall implement and maintain reasonable procedures to: (a) prevent unlawful use or disclosure of personal information collected or maintained in the regular course of business; and (b) destroy, or arrange for the destruction of, records containing personal information that are not to be retained by the person.
Utah Code Title 13, Chapter 44, Protection of Personal Information Act, Sec. 13-44-201 (definition at Sec. 13-44-102) (le.utah.gov) (opens the source in a new tab)

Checked at the source on September 1, 2026

How this page is put together

  • Every claim above carries a link to a primary source, plus the exact words from that source that support it. If a claim cannot be quoted, it is not on this page.
  • Each claim shows the date a human last opened that link and confirmed the quote still says what it says.
  • We only cover what we could source. A topic you were hoping to find may be one we have not confirmed yet, so treat this as a starting point rather than a complete list of everything Utah expects of you.

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