Accessibility statement

Our standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. In practice that means:

• every form field has a visible label that screen readers announce;
• text meets contrast minimums, including on agents' custom brand colors, which we adjust automatically when a color is too light to read;
• everything works with a keyboard, and focus is always visible;
• images have text alternatives, and decorative graphics are hidden from screen readers;
• animations are reduced for people who turn on “reduce motion”; and
• the open house sign-in screen warns before it clears an unfinished form and offers more time, so nobody is rushed.

One deliberate exception

On the shared sign-in screen at the door, we turn off the browser's autofill for name, email and phone, so one visitor's saved details are never offered to the next person. Anyone who relies on autofill can scan the QR code on that screen and sign in on their own phone, where autofill works normally.

How we check

We test public pages with automated accessibility tools and fix what they find, and we review new features for keyboard and screen-reader use before release. Automated tools don't catch everything, so we rely on feedback too.

Tell us about a barrier

If anything on Open House Console is hard to use with your device, browser or assistive technology, email support@openhouseconsole.com and tell us the page and what happened. We'll reply within 2 business days, and if you need information from a page you couldn't use, we'll get it to you another way in the meantime.